Tonyell Somerville
Learning & Development Leader | Hospitality & Restaurant Culture Expert | Keynote Speaker | Leadership & Frontline-Activation Coach | Founder, Inspired 360 | Creator of the LEAD UNLEASHED Framework
About the Speaker
Tonyell Somerville is a learning and development leader, hospitality culture expert, keynote speaker, and leadership coach with more than 30 years of global experience built from the restaurant floor up. She is the founder of Inspired 360, a people-first leadership and culture platform, and the creator of LEAD UNLEASHED, a frontline-leader activation framework drawn entirely from her lived experience in operations.
Her career spans the United States and the Gulf. She entered hospitality at seventeen and rose through operations into training and people leadership and today leads learning and development for a major multi-brand hospitality group operating more than 100 restaurant locations across the UAE and Saudi Arabia, designing and delivering training that turns standards into culture across thousands of frontline team members.
Earlier in her career she served as Vice President of Training and as a Director of Training at Eagles Landing International Restaurants, where she helped open more than 30 restaurants across the United States, Qatar, and the UAE and guided teams through the disruption of the COVID-19 period. She spent sixteen years with IHOP Restaurants and has consulted independently with hospitality and service businesses since 2017.
Her approach is deliberately practical: culture over curriculum, and real-world tools over corporate theory. She develops leaders in the flow of the shift rather than only in the classroom, turning everyday operational moments into coaching, and frontline managers into leaders their teams genuinely want to follow.
Today, through Inspired 360 and her keynotes, masterclasses, and leadership tools, Tonyell helps hospitality and people-intensive businesses build cultures that retain talent, activate frontline leadership, and translate insight into real, on-the-floor impact.
Signature Topics
Leadership: From Insight to Impact
Most leaders are rich in insight and poor in impact. This keynote closes the gap, turning what leaders notice into what they do, in the moment, with real people on the floor.
LEAD UNLEASHED: Activating Frontline Leaders
A six-part activation system, built from decades in operations, for turning capable managers into leaders teams will follow, from showing up and setting the tone to building rhythm and seeing the people.
Culture Over Curriculum
Training materials don’t build culture. Leaders and daily habits do. A practical look at the people-first systems that hold up under real operating pressure, not just in the binder.
Coaching in the Flow of the Shift
Development doesn’t require a classroom. How leaders grow their people in five-minute moments during a live shift, making feedback and growth part of the work itself.
The Skill We Never Measure
The human moments that drive guest experience and retention rarely show up on a dashboard. This talk makes the case for measuring, and leading for, what keeps people and guests coming back.
Industry Focus
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